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In this section we aim to give you the answers to some of the most common questions, but if you have any additional queries or concerns, please don’t hesitate to contact us.

 

WHEN’S THE BEST TIME TO VISIT?

One of our favourite things about Zimbabwe is that there is no best time to visit – it’s like having a seasonal zoo on your doorstep - you just need to decide what you want to see and how hot you like it! As the dry season commences large numbers of elephant, sable, waterbuck and wildebeest regularly congregate at the pans near Bomani and Camelthorn.

 

During this time, it’s not uncommon to see a 1,000 elephants in a single day!

Learn more about our wildlife seasons, and what you can expect to encounter during your chosen month - Click here

 

VISA’S, TAXES AND LUGGAGE

Do I need a visa to enter Zimbabwe?

Yes. The rate varies from country to country but a visa can be obtained with the Zimbabwe Embassy in your country of residence or upon arrival at Immigration at airports or borders. Always check the visa requirements and prices for your nationality prior to travel.

 

Is there a Departure Tax for leaving Zimbabwe?

Yes and this is usually included in the price of your air ticket, but double check with your travel agent. If it is not included in your ticket you will have to pay US$ 20 per person in cash when you leave.

 

Who will meet us at the airport?

If you choose to book your pick up and drop offs through us, an Imvelo representative or a representative from our sister transfer company Batoka Safaris will be at the airport to meet you. We will also gladly take you to the airport for your departure.

 

What is the weight limit on small aircraft charter flights?

Each passenger is limited to one soft-sided bag, weighing no more than 26 pounds (12 kgs) plus a typical size camera bag. If necessary, extra luggage can be stored at Gorges Lodge in Victoria Falls until the end of your safari.

 

What should I pack?

Clothes:

  • Light-weight cotton garments in neutral colours are recommended for day wear (khaki, beige, olive green – avoid white or red on game drives)
  • Long sleeves are advisable to help protect the skin from the harsh African sun and insects, but sunscreen with SPF 30+ will suffice if short sleeves are preferred.
  • A bathing costume and light fast-drying clothing for water activities.
  • A light jacket or sweater may be necessary for the summer evenings, and a heavy jacket and sweater are recommended during the winter months of May - August.
  • A hat to help protect you from the hot sun.
  • Strong sturdy shoes for walking are essential.
  • A light raincoat for the wetter months (usually November through to April).
  • ‘Smart casual’ is generally the required dress code at most hotels and casinos in Victoria Falls, However, at all of our camps casual is just fine.

 

Essentials:

  • A Camera is a must for capturing your African memories.
  • A good pair of binoculars, ideally in the 10×40 range.
  • A high factor sunscreen is always recommended
  • A small flashlight or head torch is good idea when you’re in the African bush (don’t forget extra batteries).
  • Toiletries should be purchased before you travel as most of our lodges are in remote areas and any ‘local’ village shop will carry very few western products.
  • Mosquito repellent is an essential as parts of Zimbabwe are high risk areas for Malaria during certain times of year.
  • A small personal medical kit containing any prescribed drugs as well as plasters, headache pills and antihistamine is always useful. Your guide and camp will also carry first aid supplies.
  • Lip balm is a good idea; the sun can leave lips feeling dry.
  • Sunglasses are crucial for protecting your eyes and enabling you to see everything without squinting.

 

CURRENCY AND MONIES:

What currency should I bring?

The US Dollar is the most widely accepted currency throughout Zimbabwe.

Cash tends to be the easiest way to pay and is welcomed at all hotels and shops as well as with vendors and at market places.

 

Hotels, transportation, activities and curio shops will charge sales tax, regardless of what currency is used.

 

Can I use traveller’s checks?

Traveller’s checks are easily changed at many local banks, exchange bureaus & licensed dealers throughout Zimbabwe, but note that sales tax is charged on payments in traveller’s checks.

 

Currency regulations can change from time to time, so it’s worth double-checking that this information is still current prior to your arrival. We will do our best to notify you of any changes.

 

Are credit cards accepted in Zimbabwe?

Credit Cards are still not widely accepted in Zimbabwe. We do not accept card payments at our lodges so please bring cash with you. You can draw cash from ATM’s in Victoria Falls using debit or credit cards, but it is also advised to try bring some extra cash with you.

 

HEALTH

Do I need to worry about malaria or other health concerns?

Zimbabwe is a malaria area and we therefore recommend you start a malaria prophylactic before you visit. You will have mosquito nets or mosquito proof tents to sleep in but be sure to bring personal repellent and longs, as these are effective in protecting you from bites when outdoors.

 

At present, Zimbabwe requires no injections or vaccinations before entering the country. However you should consult your local health authorities prior to your holiday for any updates

 

Do I need medical insurance?

We suggest you take out medical insurance that will cover air and ground travel, medical evacuations, hospitalisation and doctor’s fees.

 

Is the water safe to drink?

Yes, the water we provide is either from a local borehole or water that is boiled and chemically treated. There is also bottled water available if you prefer.

 

PERSONAL BELONGINGS AND TERMS AND CONDITIONS:

Do I need insurance?

As well as medical insurance, we advise you to take out travel insurance for theft, loss of property and protection from flight delays and cancellations as well as lost luggage.

All our rooms have small safes in which to store valuables. We recommend you do not travel with expensive jewellery or unnecessary valuables.

 

What are your terms and conditions for booking?

For full terms and conditions please contact your tour operator. However in summary: guests booking directly with us are required to pay a 20% deposit to confirm a booking. All bookings will be considered provisional and will be subject to cancellation until confirmed. The remaining balance is due 30 days prior to travel.

 

Cancellation Policy:

• 30 days + before travel =  75% refund

• 16 - 29 days before travel =  50% refund

• 8 - 15 days before travel = 25% refund

• 0 - 7 days before travel or non arrivals = no refund

 

What do you assume responsibility for?

Imvelo Safari Lodges are not responsible for any loss of property, injury, medical costs, loss of life, delayed or cancelled planes or lost luggage. The client must take full, sole and absolute responsibility for seeing to the proper supervision and safety of person and property.

 

POWER AND INTERNET:

Is there electricity?

The voltage in Zimbabwe is 220 volt so you need to bring all converters and adaptors with you to charge any electronic equipment. Gorges Lodge has electricity and a backup generator.  Bomani, Camelthorn, Nehimba, Jozibanini and Zambezi Sands are run off of generators in the mornings and evenings.

 

What plugs do you use in Zimbabwe?

Camelthorn and Bomani have three-pin round plugs. Nehimba has three-pin square plugs. Gorges has three-pin square plugs and universal plug points. Little Gorges has round, square and universal plugs . Zambezi Sands has universal plug points. Whilst we try to cater for everyone, it’s best to bring an extra adaptor just in case.

 

Is there internet at the lodges?

There is free Wi-Fi in the main lodge areas at Bomani, Nehimba, Camelthorn, Zambezi Sands and Gorges. Jozibanini does not have internet access.

 

IMPORTANT OTHER QUESTIONS:

Can you accommodate guests with disabilities?

Allowances have been made for previous disabled clients but the lodges and bathrooms are not set up for wheelchair access. To see if your needs can be met, please contact our reservations office with all your questions.

 

Do you accept children?

Due to the location of our lodges, we do not generally accept children under the age of seven years however exceptions are sometimes made by special arrangement. Please enquire with our reservations office for more details.

 

Are you able to offer special dietary requirements?

We are able to accommodate just about any special dietary requirement but advance notice is required as local supplies can be short and we need time to organise them.

 

Is there a laundry service at Imvelo’s lodges?

Laundry is done daily at all our lodges.

 

Are my guides licensed professionals?

Yes. It is law in Zimbabwe for your guides to pass stringent and detailed exams both theoretical and practical. Depending on your itinerary, if any game walks are to be done, you will have a licensed guide who will carry a weapon for your security.

 

What vehicles will we be using?

Gorges Lodge has a minibus, a land cruiser and an open safari vehicle. At Bomani, Camelthorn, Nehimba, Zambezi Sands and Jozibanini game viewing is conducted in open Land Cruisers or Land Rovers.

 

What game can I expect to see in Hwange?

Our area offers an array of exciting animals including plains game such as sable, giraffe, buffalo and zebra; birdlife in the form of crowned cranes, ground hornbills and Kori bustards plus a huge variety of other species. The cats, of course, are ever-popular, such as lion, but our main feature is the majestic elephants of Hwange.

 

Remember – we’re dealing with wild animals. Every day is a new and exciting adventure where you can never be sure what you’ll see next.

 

Will we see any snakes?

Snakes are generally shy in nature and more intent on avoiding you than you are them. They are elusive and seasonal and the chances of seeing one are slim.

 

Do you have a dress code?

The dress code at all the camps is casual but if you plan on visiting any hotels or casinos in Victoria Falls, smart casual is necessary.

 

How much should I tip?

Tipping is purely discretionary, however if you would like to show your appreciation to our staff we recommend $10 - $20 per guest per day, paid in the communal tip box at reception.

 

What about single travellers?

Yes we welcome single travellers – please contact our reservations office for pricing and availability

 

If you have any other questions please feel free to contact us directly:

Tel: +263 9 232331

Email: res1@imvelosafarilodges.com

Zimbabwe

Our Lodges

Hwange National Park

Victoria Falls and Zambezi National Park

Zimbabwe FAQ

2017 RECOGNITION OF EXCELLENCE HotelsCombined
9.5 Rated by guests

Imvelo Safari Lodges

68 Townsend Road

Suburbs

Bulawayo

Zimbabwe.

 

Tel: +263 29 2252232  | Mobile: +263 783 568 632 or +263 772 155 872  | Fax: +263 29 2232331

 

Email: res1@imvelosafarilodges.com